Refund & Return Policy – Cliff Wear

At Cliff Wear, we value our customers and stand behind the quality of our products. Our refund and return policy is designed to ensure fairness, transparency, and a smooth shopping experience.

1. Returns & Exchanges

Requests for returns or exchanges must be submitted within 14 days of receiving your order.

To be eligible, items must be:

Unused, unworn, and unwashed

Returned in their original condition and packaging

Free from stains, odors, damage, or alterations

Items that do not meet these criteria may be declined for return or exchange.

2. Refunds

Refunds are processed after the returned item has been received, inspected, and approved.

Approved refunds will be issued to the original payment method used at checkout.

Please allow 7–10 business days for the refund to reflect, depending on your bank or payment provider.

3. Shipping Fees

If the return or exchange is due to a manufacturing defect or an error from Cliff Wear, all shipping costs will be fully covered by us.

If the return or exchange is requested for personal reasons (such as size change or change of mind), shipping fees will be the customer’s responsibility.

In cases where a customer refuses delivery of a correct order, only the shipping fees will be charged.

4. Non-Returnable & Non-Refundable Items

Items purchased during sales or promotions, as well as gift cards, are non-refundable.

Products that show signs of misuse, improper washing, or customer-caused damage are not eligible for return or exchange.

5. Order Cancellations

Orders may be cancelled before shipment for a full refund.

Once an order has been shipped, it will fall under the standard return and refund conditions outlined above.